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Child Support Automated Information System (888) 252-9656

How to use the Child Support Automated Information System:

Dial (888) 252-9656

Listen to message and press the following numbers for desired information.

Welcome message
1
Instructions in English
2
Instructions in Spanish - (Instrucciones en Espanol)

 

Main Menu
1
Account Balance, Payment Information, Case Status, License Suspensions or Notice from the Francise Tax Board (FTB)
2
Mailing Address, Telephone, and Fax Numbers
3
Office Address and Directions to the Office
4
Office Hours and Days
5
Descriptions of Services
9
To End Call
0
Transfer to a County Child Support Respresentative

 

Account Balance, Payments, License Suspensions
1
To Enter your Social Security Number
Then you must enter your Social Security Number and next you must enter your participant id number. Together these two numbers act as your personal key to your information. You cannot get case level information without BOTH numbers.
Menu
  
1
 For Account Balances
2
 For Date and Amount of Last Payment
3
 For Dates and Amount of Last Three Payments
4
 For Date and Amount of Last Disregard Authorizaton
5
 For Case Status and Date
6
 If you have received a Notice of License Suspension or a Payment Demand Letter from the Francise Tax Board (FTB)
1
License Suspension Information
2
Demand From FTB
9
 To End Call
0
 Transfer to a County Child Support Representative
#
 Return to Main Menu

Keep your Identification Numbers Handy !

These numbers are needed to obtain your case level information. Please keep the numbers handy when you are using the Automated Child Support Information System:

SSN: ____________________________________

Participant ID: _____________________________

NOTES:

_________________________________________

_________________________________________

Case Number: ____________________________

 

Child Support Automated Information System (888) 252-9656

Email: Email DCSS

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